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Client Service Executive

at TVbeat

The Role and Background

At TVbeat, we believe that the way TV audience measurement is done today could be improved. We believe that modern technology can replace small samples and huge latencies with big data in real time. We believe we can do it. In fact, we are doing it. As a Client Service Executive you will be the first point of contact for clients and will be responsible for providing general customer support as well as for coordinating relevant communication between client/users and TVbeat.

To be able to do this on our team, we believe you need to have some of the following traits:

Main Responsibilities and Requirements

  • 3+ years experience in a Client Service/Support role
  • You will be service minded, diligent and meticulous.
  • The CSE will have relevant dashboard training to answer client/user questions and to manage various product training and workshop sessions independently.
  • Ability to acknowledge the receipt of any concern immediately (or as soon as possible out of working hours) and communicate this concern to the responsible personnel within TVbeat.
  • Follow up with TVbeat technical resources to ensure that concerns are resolved and communicate promptly to client/user once issue has been successfully resolved.
  • Ensure that client meetings are held in order to fully understand client needs.
  • Take on-board various features requests and communicate accordingly with TVbeat Product Team
  • Preferably a university degree OR compensated by relevant experience
  • Strong communication skills and fluent English (oral and written)
  • Able to work independently. Self starter
  • Have a high stress threshold
  • Able to listen attentively to client needs
  • Be ambitious. Believe that life has something more in store for you. Demand to find out how far you can actually go.

We take good care of our people. If you are the one for TVbeat, this is what we’ll offer you:

  • A competitive salary
  • Stock options from day one
  • The best equipment
  • Location in London

Candidates from abroad welcome. Unfortunately telecommuting is not an option, sorry.

Established in 2013, TVbeat is a next-generation analytics SaaS platform providing real time TV audience measurement to pay-TV platforms, broadcasters, media buyers, TV content creators and distributors. TVbeat connects data from existing digital, cable, satellite or IPTV networks in a single analytics platform. With data on all aspects of channel performance, including ratings, share of viewing and real subscriber numbers both live and on-demand, TVbeat enables providers to drill down and accurately compare channels and content in real-time.

TVbeat is a year-old startup and we were funded by TechStars, and a group of seed and angel investors. Our business team is based in London, while our engineering team is based in Zagreb. Although we are only 16-strong, we already have many nationalities in our team and most of us have previous experience in the TV industry or technology startups.

To apply, send us an email at: info@tvbeat.com

We are hiring!